Call: (510) 548-4800

Frequently Asked Questions

How do I access the Parent Portal for enrolled families?

Log in to the Parent Portal at https://campbrainybunch.com/users/login.

What is your cancellation/refund policy?

BEFORE APRIL 1: 
Full refund

APRIL 1 – APRIL 30:
100% Camp Credit or 80% refund of registration fees for camp or ExCare Programs.

MAY 1 - MAY 31:
80% Camp Credit or 60% refund of registration fees for camp or ExCare Programs.

JUNE 1 - 5PM Wednesday Before Your Registered Session Begins:
50% Camp Credit of registration fees for camp or ExCare Programs.

After 5PM Wednesday Before Your Registered Session Begins: 
We are no longer able to process refund for that session.

This refund policy applies only to Camp Brainy Bunch Summer Programs. Please see the Education Unlimited Refund Policy page for cancellation policies for all other Education Unlimited Programs.
Camp Credit can be applied to any current or future camp session.
Camp fees will not be refunded or prorated for any missed days due to illness, injury, or unforeseen schedule changes. Allow up to 4 weeks for refunds to be processed. All communications about cancellation must be in writing, and you should keep a copy for your records. The cancellation refund or credit is calculated using the date the written notice is actually received.

What if I need to make a change (date, location, programs) to my enrolled camper’s session?

Summer schedules can change rapidly. We understand if you need to make changes to your camper’s enrollment. Most changes in date and location can be accommodated until 10 business days prior to the start of your scheduled camp session. Changes in programs options can be made up until 5 business days before your schedule camp session. A $10 administrative fee will apply to each change in a camper’s schedule. Camp session cannot be transferred to siblings, or any other camper.

Similarly, while rare, it may be necessary for a camp location to move to a near by site.  Provided that this new location is within 5 miles of the original site, this change will not constitute grounds for cancellation/refund.  If the location is more than 5 or more miles from the original site, families will be given 3 days to cancel/withdraw for a full refund.

 

What is your waitlist process?

Once a camp fills, we will keep a list of families interested in attending if additional space becomes available.

As soon as space opens up, waitlisted families will be notified via email to let them know that space is available.

Prior to May 31st, families notified of an opening will be given 3 business days to register and pay in full for the reserved session. After the 3 days have passed, the next family on the waitlist will be offered the open space.

After May 31st, families notified of an opening will be given 1 business day (24 hours) to register and pay in full for the reserved session. After the 1-day window has passed, the next family on the waitlist will be offered the open space.

What is the supervision like for your programs?

Our camps enjoy a staff to student ratio that averages 1:8, and as low as 1:6 in many of our programs. Programs maintain a low student to instructor ratio to provide the best quality learning experience for each camper.

Who are your program instructors and camp staff?

Our instructional staff members are highly qualified, and are selected for their subject matter knowledge and enthusiasm for working with youth. Many hold a BA/BS in their area of instruction, and have significant experience in teaching. Many of our staff hold graduate degrees and are career educators. Our counselors, who assist instructors, lead recreation activities and provide additional supervision, are college students and responsible high school students with previous experience working with youth. All staff members go through the Trustline fingerprinting and background checks before they are hired. Once hired, they enjoy extensive training in child development, camp safety, recreational theory, and the best way to imitate a chicken, monkey, dinosaur, and Elvis.